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Macy's

The following letter is pretty self-explanatory.  After a long series of unpleasant encounters with Macy's department stores, I received a letter from them basically accusing me of theft.  That was the straw that broke the camel's back.

By the way, it took almost three months and another angry letter from me to get any kind of response from Macy's.  They finally did send the check they owed me, but without any explanation or apology.


8 April 1997

Macy's East
Mail Refund Department
P.O. Box 02-9001
Brooklyn, NY 11202

Dear Sir or Madam:

In early February, I received the attached letter from you (dated January 28, 1997) requesting that I provide original purchase information for an item I returned. Two weeks earlier, I received another letter from you stating that the number of mail refunds that have been issued to my address in the past six months to be "excessive".

First, let me state that I think the tone of your first letter was outrageous and offensive. The clear implication of the letter is that I have done something improper.

My wife and I registered at Macy's for our wedding, an act that resulted in several thousands of dollars being spent in your stores. Throughout the registration process, we were confronted with rude and/or incompetent Macy's employees. Several mistakes were made with our registration, and our efforts to correct them were fruitless.1  These mistakes on the part of Macy's employees resulted in our receiving both wrong items and duplicate items -- and thus our subsequent "excessive" returns. The only things that were excessive were the hassles that we were forced to endure as a result of our registering at Macy's.

In regard to the return that was the subject of the January 28 letter, this is the only item I have returned that was not a wedding gift. This was a shirt that I received as a Christmas gift. I do not have a receipt because it was a gift. I explained this to the sales person and he said that was fine, and that Macy's could mail me a check. Although the ticketed price of the shirt was around $30, the sales person told me he could only give me $13.99 ($14.62 with tax) since this was the lowest sales price. I accepted that, gave him the shirt, and left with a return receipt (copy enclosed).

Since I do not have original purchase information to provide, you can do one of two things. You can either send me back my shirt, or send me a check for $14.62.

I will not accept a merchandise credit. Because of the way I have been treated by Macy's, I will not shop at your stores again. I told your sales person that I would not take a merchandise certificate, and I would not have returned the shirt had I not been told I would receive a check in the mail.

I will not tolerate being treated the way I have been by Macy's, and the implicit accusations in your first letter are inexcusable. I expect a prompt and satisfactory resolution of this matter.

Sincerely,

 

 

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1.  To date, we have still not received a platter that was ordered in November 1996 as a replacement for a wedding gift that arrived damaged.


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